In-service support for aircraft represents a broad field of activities which involves almost all of the skills used in its development. Support begins long before delivery of the aircraft with activities such as preparing the maintenance plan or technical publications, and continutes until the aircraft is withdrawn from service.
Analysis of Incidents
Contextualization of an event is often essential to better understand the malfunction observed. This contextualization requires the ability to view or reproduce the overall environment in which the malfunction occurred. SES has proven skills in analyzing flights using data from recorders. Exchanges between the pilots and expert systems used in the company help, in the final analysis, bring a vision that is both human and technical of the various incidents analyzed.